At Government General Degree College, Nakashipara, the role of an Ombudsperson is primarily guided by the regulations of the University Grants Commission (UGC) and the affiliating university. The Ombudsperson is an independent authority designated to address grievances and ensure justice in academic and administrative matters concerning students, faculty, and staff.
The primary responsibility of the Ombudsperson is to provide a fair and impartial platform for grievance redressal. This includes issues related to admission procedures, examination results, evaluation, scholarships, and other academic or service-related concerns. The Ombudsperson ensures that complaints are resolved in a time-bound and transparent manner while maintaining confidentiality and neutrality.
Although the college itself may not have a full-time Ombudsperson, it follows the UGC (Grievance Redressal) Regulations by constituting a Grievance Redressal Committee, which functions under the guidance of the Officer-in-Charge. This committee works as the first point of contact for addressing complaints, and unresolved issues can be referred to the Ombudsperson appointed by the affiliating university.
The Ombudsperson plays a crucial role in promoting accountability, transparency, and fairness in higher education institutions. By offering a structured mechanism for grievance handling, this system helps build trust among students and staff, ensuring an inclusive and just academic environment.
